Privacy Policy

At Intertek Tele Innovations, we design and develop software, websites, applications, and digital solutions for businesses and organizations. We understand that technology often involves handling important business and user information, and we take the privacy and security of that information seriously.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, engage our services, or work with us on a software or technology project.

1. Information We Collect

We may collect information you provide directly to us when you:

  • Request our software design or development services
  • Submit a project enquiry or consultation request
  • Provide information required for a software project
  • Communicate with our team
  • Enter into a business relationship with us
  • Use our website or interact with our digital services

Depending on the nature of our relationship, this may include your name, email address, phone number, company information, job title, project requirements, technical requirements, and other information you voluntarily provide.

When developing software or applications for clients, we may also process information provided by the client that is necessary to design, build, test, maintain, or improve the relevant solution.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Referring website
  • General website usage information
  • Date and time of visits

This information helps us understand how our website is being used, maintain its performance, and improve the experience for visitors.

3. How We Use Information

We use information collected through our website and services to:

  • Understand and evaluate software project requirements
  • Design and develop websites, applications, and software solutions
  • Communicate with clients and prospective clients
  • Manage projects and provide technical support
  • Deliver, maintain, and improve our services
  • Test and troubleshoot software and applications
  • Improve our website and digital experiences
  • Protect our systems, services, and users
  • Meet applicable legal and contractual obligations

We only process information where there is a legitimate reason to do so, including providing services requested by our clients or operating and improving our business.

4. Client Project Information

As a software design and development agency, we may receive information, data, files, credentials, API keys, databases, or other materials from clients as part of a project.

We use such information only to the extent reasonably necessary to perform the agreed services.

Clients remain responsible for ensuring that they have the appropriate rights and permissions to provide us with any data or materials required for their project.

Where appropriate, we work with clients to establish suitable security, access, and data-handling requirements for individual projects.

5. Third-Party Services and Technology Providers

Software development and digital projects may require the use of third-party services, including cloud hosting providers, analytics platforms, development tools, communication platforms, payment providers, APIs, and other technology services.

Information may be processed by these providers where necessary to deliver or support our services.

We aim to work with reputable technology providers and take reasonable steps to ensure that third-party services used in our projects handle information appropriately.

6. Information Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the project, security measures may include access controls, authentication, restricted permissions, secure development practices, and appropriate hosting and infrastructure configurations.

However, no digital system or method of transmitting information over the internet can be guaranteed to be completely secure.

7. Confidentiality

We understand that software projects may involve confidential business information, product ideas, technical specifications, source code, designs, credentials, and other sensitive business materials.

We treat confidential project information responsibly and use it only for legitimate purposes connected to the services we provide, subject to the terms of any applicable agreement or non-disclosure arrangement.

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and measure the effectiveness of our digital experiences.

Third-party analytics or website services may also use these technologies.

You can manage or disable cookies through your browser settings, although doing so may affect certain website functionality.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, manage ongoing projects, maintain business and contractual records, resolve disputes, protect our legitimate interests, and comply with applicable legal obligations.

For client projects, specific data retention and deletion requirements may also be governed by the applicable project or service agreement.

10. Data Sharing

We do not sell or rent personal information.

Information may be shared when reasonably necessary with:

  • Technology and infrastructure providers
  • Contractors or development partners working on a project
  • Professional advisers
  • Payment and administrative service providers
  • Legal or regulatory authorities where required

We only share information where there is a legitimate business, contractual, legal, or operational reason to do so.

11. Your Rights

Depending on applicable privacy and data protection laws, you may have rights concerning your personal information, including the right to:

  • Access personal information held about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is processed

Requests relating to personal information will be handled in accordance with applicable laws and contractual obligations.

12. Third-Party Websites

Our website or software solutions may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, security, or content of third-party platforms. We encourage users to review the privacy policies of those services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, business practices, or applicable legal requirements change.

When changes are made, the “Last Updated” date at the top of this page will be updated.